Privacy Policy

Effective Date: June 3, 2025
At Hacoco, we are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how Hacoco (referred to as “we,” “us,” or “our”), a real estate agency operating in India, collects, uses, discloses, and protects your personal data when you use our services, visit our website, or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy.

Grievance Redressal / Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Grievance Officer:
Grievance Officer: Abhiroop B
Hacoco Ventures
+91-9818199776
care@thehacoco.com
We will endeavor to respond to your queries and address your grievances in a timely and efficient manner, in accordance with the provisions of the DPDP Act, 2023.

About Hacoco: Hacoco is a real estate agency assisting clients with buying, selling, and leasing properties primarily in South Delhi, India. We strive to provide transparent, data-driven, and personalized real estate solutions.

Definitions (as per DPDP Act, 2023 principles)
Personal Data: Any data about an individual who is identifiable by or in relation to such data.
Data Principal: The individual to whom the personal data relates (i.e., you).
Data Fiduciary: The person or entity who determines the purpose and means of processing personal data (i.e., Hacoco).
Processing: Any operation or set of operations performed on personal data (e.g., collection, storage, use, disclosure).

Information We Collect
We collect various types of information to provide and improve our services to you.
A. Personal Data You Provide Directly to Us: This includes information you provide when you enquire about properties, register on our website, use our services, contact us, or participate in surveys. This may include:
Contact Information: Name, email address, phone number, mailing address.
Identity Information: Aadhar number, PAN (Permanent Account Number), passport details (as required for property transactions and regulatory compliance like RERA, PMLA).
Financial Information: Bank account details (for transaction purposes), source of funds, income details (for eligibility checks or loan assistance, with your explicit consent).
Property Information: Details about properties you wish to buy, sell, or lease (e.g., property type, size, location, amenities, price expectations, photographs, videos).
Preferences: Your property preferences, investment goals, and other specific requirements.
Login Credentials: Usernames and passwords for our online platforms.
B. Data Collected Automatically (through website/app usage): When you visit our website or use our app, we may automatically collect certain information about your device and usage, such as:
Device Information: IP address, browser type, operating system, device type, unique device identifiers.
Usage Data: Pages viewed, links clicked, time spent on pages, referral URLs, search queries, interaction with our website features.
Location Data: General location derived from your IP address.
C. Information from Third Parties: We may receive information about you from public sources or third parties when legally permissible and relevant to our services, such as:
Public records (e.g., property registration details from government portals where publicly accessible).
Credit bureaus or financial institutions (with your explicit consent for specific financial services).
Referrals from partners or existing clients.

How We Use Your Information (Purpose of Processing)
We process your personal data for the following specific purposes:
To Provide Real Estate Services: To facilitate buying, selling, and leasing of properties; to match properties with your requirements; to schedule property viewings; to assist with negotiations and closing transactions.
To Communicate with You: To respond to your inquiries, provide updates on your transactions, send relevant property listings, and deliver service-related notifications.
For Legal and Regulatory Compliance: To fulfill our obligations under applicable Indian laws, including but not limited to the Real Estate (Regulation and Development) Act, 2016 (RERA), Prevention of Money Laundering Act, 2002 (PMLA), tax laws, and other relevant statutes.
For Market Analysis and Research: To understand market trends in South Delhi, analyze property values, and generate insights (often using aggregated and anonymized data) to improve our services and advise clients.
To Improve Our Services: To analyze website usage, gather feedback, and continuously enhance our platform and service offerings.
For Marketing and Promotions (with your consent): To send you information about new property listings, special offers, market reports, or other services that may be of interest to you. You can opt-out of marketing communications at any time.
To Ensure Security: To protect against fraud, unauthorized access, and other security threats.

How We Share Your Information (Disclosure)
We may share your personal data with third parties only for the purposes outlined in this Privacy Policy, and in accordance with applicable laws:
Service Providers: We may share data with third-party service providers who assist us in our operations, such as legal advisors, financial consultants, property valuers, photographers, payment gateway providers, IT service providers, and marketing agencies. These providers are bound by confidentiality obligations.
Other Parties in a Transaction: With your explicit consent, we may share relevant information with other parties involved in a property transaction (e.g., potential buyers, sellers, tenants, landlords) to facilitate the deal.
Government and Regulatory Authorities: We will disclose personal data when required by law or in response to valid requests by public authorities, including but not limited to RERA, tax authorities, or law enforcement agencies.
Affiliates and Group Companies: We may share data with our affiliated entities or group companies for internal business purposes, subject to this Privacy Policy.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will ensure appropriate safeguards are in place.
With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security
We implement reasonable security measures, including physical, technical, and administrative safeguards, to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction. We employ encryption, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights as a Data Principal (under DPDP Act, 2023)
As a Data Principal, you have certain rights concerning your personal data:
Right to Access: You have the right to obtain confirmation from us as to whether your personal data is being processed, along with a summary of such processing.
Right to Correction & Erasure: You have the right to request the correction of inaccurate or misleading personal data and the erasure of your personal data, subject to legal obligations and exceptions.
Right to Grievance Redressal: You have the right to have your grievances addressed by us.
Right to Nominate: You can nominate another individual to exercise your rights in case of your death or incapacity.
Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact our Grievance Officer using the details provided in Section 10.

Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period will be determined based on the nature of the data, the purpose of processing, and legal obligations.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., pixels, web beacons) on our website to enhance your Browse experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

Links to Third-Party Websites
Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of those third parties. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.